IVMHEAL

Orders are usually prepared and dispatched within 2 business days after payment is received. Every parcel is carefully inspected to ensure accuracy, quality, and secure packaging before it leaves our warehouse in India.

Once your order has been shipped, you'll automatically receive a shipping confirmation email containing your tracking number and delivery details.

Delivery to the United States typically takes 6–15 business days after dispatch, depending on customs clearance and your delivery location. If your order requires additional processing time, we'll contact you promptly and provide suitable options, including partial shipment, exchange, or refund if applicable.

We are committed to providing fast, reliable, and secure international shipping, and most orders arrive within the estimated delivery timeframe.

We use trusted international shipping partners to deliver orders from India to the United States, ensuring safe, reliable, and fully trackable delivery.

All parcels are fully trackable from dispatch to delivery, allowing you to monitor your shipment every step of the way. Standard delivery typically takes 6–15 business days, depending on customs clearance and your delivery location.

Every order is shipped in secure, discreet packaging to protect the contents and maintain your privacy throughout transit.

Our experienced shipping partners help us provide consistent, dependable international delivery, ensuring your order arrives safely and on time. If you have any questions about your shipment, our support team is always happy to help.

Orders are shipped from India, and delivery to the United States typically takes 6–15 business days after dispatch, depending on customs clearance and your delivery location.

Every order includes a tracking number, allowing you to monitor your shipment from dispatch until it arrives at your doorstep.

We work with trusted international shipping partners to ensure your parcel is delivered safely, securely, and as quickly as possible. All orders are packed in discreet, secure packaging to protect your privacy.

Our logistics process is designed for reliable international delivery, and most customers receive their orders within the estimated 6–15 business day timeframe.

We take full responsibility for every shipment from the moment it leaves our warehouse until it is successfully delivered to you.

If your tracking information has not updated for 15 days or your parcel has not arrived within the expected delivery timeframe, please contact our customer support team. We will immediately investigate the shipment and keep you informed throughout the process.

If your parcel is confirmed as lost, returned, or significantly delayed, we will reship your order free of charge. Our goal is to ensure that every customer receives their order without any additional cost.

Your satisfaction is our priority, and we stand behind every shipment. If a delivery issue occurs, we'll work quickly to resolve it and make sure you receive your order as soon as possible.

Since all orders are shipped internationally from India, customs clearance may occasionally cause unexpected delays. While most shipments are delivered within 6–15 business days, customs processing times are outside our control.

If your package is delayed in customs, our support team will monitor the shipment and assist you with any available updates. If your tracking has not shown any movement for 15 days, please contact us, and we will investigate the issue with the shipping carrier.

If your parcel is returned by customs, lost in transit, or cannot be delivered, we will reship your order free of charge. Our priority is to make sure you receive your order with as little inconvenience as possible.

Every order is carefully packed in secure, discreet packaging before leaving our warehouse in India. Although damage during transit is rare, if your parcel arrives damaged, opened, or appears to have been tampered with, please take clear photos of the outer packaging and the contents, then contact our customer support team within 7 days of delivery.

We will review your case promptly and, if the issue is confirmed, reship your order free of charge. Our goal is to ensure that every customer receives their order in excellent condition.

Your satisfaction is important to us, and we'll work quickly to resolve any shipping-related issues and make things right.

Yes. We stand behind the quality of every order and are committed to ensuring a positive customer experience.

If you receive a damaged item, the wrong product, or an order with a shipping-related issue, please contact our customer support team within 7 days of delivery. Include your order number and clear photos (if applicable) so we can review your request as quickly as possible.

Once your claim has been verified, we will reship your order free of charge or provide another suitable solution based on the circumstances.

Our support team is dedicated to resolving issues quickly, fairly, and professionally. Your satisfaction is our priority, and we'll do everything we can to ensure you receive your order in excellent condition.

Yes. If you would like a Certificate of Analysis (CoA) for your order, simply contact our customer support team and provide your order number or batch/lot number.

The CoA is available for eligible products and is typically sent electronically within 2 business days after your request has been reviewed.

The Certificate of Analysis (CoA) confirms the product's identity, quality, purity, and analytical test results, giving you confidence in the product you receive.

If you have any questions about product documentation, our support team will be happy to assist you.

To help maintain product quality and stability, please follow these storage recommendations:

• Store the product in a cool, dry place at room temperature (15–25°C / 59–77°F).
  
• Keep the container tightly closed after each use to protect it from moisture and contamination.
  
• Avoid exposure to direct sunlight, excessive heat, and high humidity.
  
• Keep the product out of reach of children and pets.
  
• Do not use the product after the expiry date printed on the packaging.
  

If you notice any unusual changes in the product's appearance, color, odor, or packaging, please contact our customer support team before using it. We're happy to answer any questions and help ensure you receive a product in excellent condition.

Every product includes a clearly printed expiration date on the packaging or label, so you can easily verify its shelf life before use.

We only ship products with a long remaining shelf life, ensuring you have ample time to use them before they expire. While the exact shelf life may vary by product and manufacturer, most products have an expiration date 1–3 years from the manufacturing date.

For the best product quality, store your items in a cool, dry place, away from direct sunlight, heat, and moisture, and always keep the container tightly closed after opening.

If you have any questions about a product's manufacturing date, batch number, or expiration date, our customer support team will be happy to assist you.

We accept all major credit and debit cards, making checkout fast, secure, and convenient.

All payments are processed through secure, SSL-encrypted payment gateways to protect your personal and payment information. We never store or have access to your card details, ensuring your information remains safe and confidential.

If you experience any issues during checkout, our customer support team is available to help you complete your order quickly and securely.

If your payment is unsuccessful, it may be due to your bank's security checks, card verification, insufficient funds, international transaction restrictions, or other payment-related issues.

If this happens, we recommend the following:

• Verify that your card details and billing information are correct.
  
• Ensure your card is enabled for international online transactions.
  
• Try using a different credit or debit card.
  
• If the issue continues, contact our customer support team for assistance.
  

Our team can provide an alternative secure payment solution to help you complete your order safely and without unnecessary delays.

All payments are processed through secure, SSL-encrypted payment gateways, and you will never be charged twice for a failed transaction. Your payment information remains protected at every stage of the checkout process.

Yes. If you need to change or cancel your order, please contact our customer support team as soon as possible.

If your order has not yet been shipped, we'll do our best to process your request promptly. You may update your shipping details, modify your order, or cancel it before dispatch.

Once your order has been shipped, we are unable to cancel or make changes because it has already been handed over to the shipping carrier. However, if you experience any issues with your order after delivery, our support team will be happy to assist you with an appropriate solution.

To ensure we can accommodate your request, please contact us as soon as possible after placing your order. Our team is committed to providing fast, friendly, and reliable customer support.

Our customer support team aims to respond to all inquiries within 24–48 hours, and in many cases, you'll receive a reply much sooner.

Every message is reviewed by a member of our support team to ensure you receive accurate, helpful, and personalized assistance.

You can contact us anytime through our contact form or by email. Whether you have questions about your order, shipping, payment, or products, we're here to help.

We are committed to providing fast, friendly, and reliable customer support, keeping you informed every step of the way until your issue is resolved.